客服

使用客服系统可以向用户发送消息以及群发消息,客服的管理等功能。

客服管理

获取所有客服

$app->customer_service->list();

获取所有在线的客服

$app->customer_service->online();

添加客服

$app->customer_service->create('foo@test', '客服1');

修改客服

$app->customer_service->update('foo@test', '客服1');

删除账号

$app->customer_service->delete('foo@test');

设置客服头像

$app->customer_service->setAvatar('foo@test', $avatarPath); // $avatarPath 为本地图片路径,非 URL

获取客服与客户聊天记录

$app->customer_service->messages($startTime, $endTime, $msgId = 1, $number = 10000);

示例:

$records = $app->customer_service->messages('2015-06-07', '2015-06-21', 1, 20000);

主动发送消息给用户

$app->customer_service->message($message)->to($openId)->send();

$message 为消息对象或文本,请参考:消息

示例:

$app->customer_service->message('hello')
                  >  ->to('oV-gpwdOIwSI958m9osAhGBFxxxx')
                  >  ->send();

指定客服发送消息

$app->customer_service->message($message)
                      >  ->from('account@test')
                      >  ->to($openId)
                      >  ->send();

$message 为消息对象或文本,请参考:消息

示例:

$app->customer_service->message('hello')
                  >  ->from('kf2001@gh_176331xxxx')
                  >  ->to('oV-gpwdOIwSI958m9osAhGBFxxxx')
                  >  ->send();

邀请微信用户加入客服

以账号 foo@test 邀请 微信号 为 xxxx 的微信用户加入客服。

$app->customer_service->invite('foo@test', 'xxxx');

客服会话控制

创建会话

$app->customer_service_session->create('test1@test', 'OPENID');

关闭会话

$app->customer_service_session->close('test1@test', 'OPENID');

获取客户会话状态

$app->customer_service_session->get('OPENID');

获取客服会话列表

$app->customer_service_session->list('test1@test');

获取未接入会话列表

$app->customer_service_session->waiting();